With over 10 years of experience across Customer Experience & Success, Leadership and Team Performance, I’ve worked inside fast-growing tech organisations navigating growth, change and increasing complexity.

I’ve built and led hybrid and remote teams, designed operating models and ways of working, and helped organisations move from reactive execution to more predictable, coherent systems, where Customer Experience can scale sustainably.

My background spans Customer Success operations, lifecycle design and cross-functional collaboration, always with a focus on how leadership decisions, ownership and execution shape day-to-day outcomes.

Alongside my operational experience, I’m a certified Coach and Chief Happiness Officer. This allows me to integrate structure with a human-centred leadership approach, supporting clearer communication, healthier performance and more resilient teams.

Today, I work as a fractional leader with tech SMEs and scale-ups, partnering from the inside to strengthen Customer Experience by aligning leadership, teams and systems during moments of growth and transition.